How FE Web POS Helped Expose a Trusted Staff’s Theft in Cagayan De Oro

Introduction

They say trust is earned - but in business, it should also be verified.

In this true case from Cagayan De Oro, a store owner discovered that their most trusted staff member had been stealing from them. The surprising part? It wasn’t the owner who noticed - it was us, the developers of FE Web POS.

Thanks to our Automated, Exclusive & Secured Full System Operation Activity Logs Monitoring feature, we detected suspicious inventory deletions right from the start - and after 3 months of silent monitoring, the truth came out.

1. The Business Situation

The store had been doing well for years, managed by a small team. Among the employees, one stood out as the owner’s go-to person - trusted to run the store during absences, manage inventory, and handle daily sales.

But behind the scenes, something wasn’t adding up. Inventory counts kept going off, and profit margins weren’t as healthy as expected.

2. Installation of FE Web POS

When the store upgraded to FE Web POS Expert Mode Package, they gained access to our server-side activity logging system - a tool that records every single operation done in the POS software, including:

• Stock additions and deletions
• Transaction records and modifications
• User logins and activity timelines

These logs cannot be altered or erased, even if the user deletes records inside the POS interface.

3. The Developer’s Discovery

From the very first weeks, our team noticed a recurring pattern:

• Specific inventory items were being deleted from the system without proper sales records.
• These deletions happened repeatedly when the owner was not in the store.

We didn’t alert the owner immediately. Instead, we began what we call a “3 months of integrity” monitoring period - watching closely to see if the suspicious activity would stop or change.

It didn’t.

4. The Moment of Truth

After three months, we had undeniable proof. The same staff member kept deleting stock records. Later, we learned those items were being sold in another store - owned by that very employee.

When we presented the evidence to the owner, they were shocked. This was the person they trusted the most - and yet the activity logs told a different story.

5. The Aftermath

With proof in hand, the store owner:

• Immediately ended the staff member’s employment
• Implemented stricter operational controls
• Began regularly reviewing system logs to prevent future issues

Since then:

• Inventory shrinkage dropped to zero
• Profit margins improved
• The owner now has complete confidence in FE Web POS as both a sales tool and a safeguard against internal theft

6. Why FE Web POS Was the Key

Many POS systems allow users to erase or hide their tracks. FE Web POS doesn’t.

Our Automated, Exclusive & Secured Full System Operation Activity Logs Monitoring ensures that every action - no matter how small - is recorded permanently on the server side. Even if stock records are deleted in the software, the logs remain as proof.

This case from Cagayan De Oro is living proof that our POS is more than just a sales system - it’s a silent guardian of business integrity.

📢 Final Call-to-Action

If you think theft could “never happen” in your business, think again. Sometimes, the threat comes from the last person you’d suspect.

With FE Web POS, you gain not just a point-of-sale system, but an unshakable record of the truth - ready to protect you when it matters most.

Book your free demo today and see how our logging system can safeguard your business.

FAQs

1. Can staff delete activity logs in FE Web POS?
   No. All logs are stored securely on the server and cannot be removed by users.
2. How does the 3 months of integrity monitoring work?
   It’s an investigative period where suspicious actions are silently tracked before alerting the owner, ensuring solid proof.
3. Is this feature available in all packages?
   The secure activity logging feature is included in FE Web POS Expert and Business Pro packages.
4. Can I view logs remotely?
   Yes. You can access the logs from anywhere with internet access.
5. Will continuous logging slow down the system?
   No. FE Web POS is optimized to log activities without affecting performance.
6. Is this useful for multi-branch businesses?
   Absolutely. You can monitor all branches from one central dashboard.